I have been with AT&T for a long time. Customer service used to be very good although lately the sales reps at the store are more interested in making a sale for big price items than looking for what the customer needs and can afford.
Had the greatest experience when going to get our phone upgrades. The lady who had assisted us was incredibly knowledgeable and very friendly. Very glad we came to this location instead of somewhere else.
I have never had so much problems with a carrier then this one! Not only are the people at this store rude. One chic straight up lied about being present while I was getting my service connected. They didn't tell me about activation charges on their free devices they gave to me. And they didn't tell me I was being charged monthly on all my devices. I knew about the tablet charge, but wasn't informed a charge on watches. They also failed to tell me that their promotion credits didn't get applied to my account untill 2-3 Bill cycle, which caused my phones to get disconnected because I didn't pay the bill assuming my credits were covering my bill. Then after that my next bill was 710.00. So dissatisfied with the service I have gotten with at&t all together! I have only been with them 2 months and can't wait to get new carrier. Never can get a hold of anyone at store. Always have to go in and your waiting an hour or more! If give them 0 star if possible!
The 2 men who helped me yesterday were outstanding. Great customer service
If I could select 0 stars, I would. They lied to me about a service plan, then, when I realized what had happened, would not work with me to fix it. I was yelled at by one of the store assistant managers (because I wouldn't let him interrupt me while I was trying to explain what happened). I never received any promised return calls, nor would they take my calls when I called back to inquire. I had to escalate to BBB, AT&T Corporate, and Spring Mobile (owner of this store) corporate to get any hope of a response. They are terrible. Do not put yourself through the pain of trying to work with them.
At T Authorized Retailer is a US Electronics Store based in West Bend, Wisconsin. At T Authorized Retailer is located at 1606 S Main St, West Bend, WI 53095, USA.
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